OFFICE / APPOINTMENT / PAYMENT
Where is your office located? – Our temporary office location is at Lobby B 16th Floor, 111 Somerset Road (TripleOne Building) Singapore 238164.
How do I go to your office? – You may take the MRT (Red Line/ North-South Line) and get off Somerset Station. Look for Exit A. TripleOne Building is near Somerset Station. You may also take the following buses: 106, 123, 143, 502, 65.
What are your operating hours? – Our operating hours are from Mondays to Fridays from 9am to 4pm. We have occasional Sunday service once a month and the date is announced on the official facebook page of the Philippine Embassy in Singapore and Migrant Workers Office in Singapore.
Can I go to your office without an appointment? – No, all services at the Embassy require an appointment. Please set an appointment through our website mwosingapore.dmw.gov.ph
Do you accept credit card, scan to pay, or nets payment? – No, we only accept CASH payments. Kindly bring the exact amount – Contract Verification is SGD 17 and OEC is free. OWWA Membership is valid for 2 years and costs SGD 36.
CONTRACT VERIFICATION AND OEC
Do I need to do contract verification? – If you are a Foreign Domestic Worker, your contract needs to be verified every two years even if you are renewing to the same employer. If you have changed your employer, you must submit the documents at the Embassy immediately after receiving your new work permit. For more information, you may visit this website: Contract Verification for Domestic Workers
If you are a professional/skilled worker, verification is needed if you have recently changed your employer or position or your contract has changed duration.
For more information, you may visit this website: Contract Verification for Professional/ Skilled Workers
My FDW is going on Home Leave soon, what do I need to prepare? – For home leave, she needs to have a verified contract, valid OWWA, and OEC. OEC can be generated online if your FDW’s contract is verified and she is returning to the same employer. Verification of the FDW contract needs to be done every 2 years regardless if she’s going home to the Philippines or not. She also needs to register at etravel.gov.ph 3 days before her flight to the Philippines. When coming back, she needs to do the etravel again and get an SG Arrival Card.
You may check the requirements for Contract Verification, OEC, and the link for booking an appointment, through this website: Contract Verification for Domestic Workers
How do I generate OEC? – Kindly refer to our website OEC Guide
The OEC I generated does not cover the exit date of my FDW even if I encoded the flight date – Kindly take note that OEC is only valid 60 days from date generated and OEC is needed upon exit in the Philippines. It is advisable that this is generated closer to the date of return to Singapore to ensure that validity covers the exit date. You may wait for your OEC to expire and generate a new one upon expiration of the current OEC.
My OEC is still valid but I have used it and I need a new one as I am going back to the Philippines and returning to Singapore within the validity date of the used OEC – You need to file a helpdesk ticket for Deployment Encoding. You may find the instructions at the last part of this website: OEC Guide
I changed employers, what should I do? – You would need to do contract verification for us to update your new employment details. Requirements for the said service may be found here mwosingapore.dmw.gov.ph
I cannot remember my login details for onlineservices.dmw.gov.ph – Please state your full name and send us a copy of your passport. Kindly include also the active email address you would like to use. Please send all this information to mwosg2023@gmail.com or mwo_singapore@dmw.gov.ph
Why is the information on my onlineservices profile incorrect? – Kindly take note that the information on your profile is based on the data you have encoded upon registration. Please send us an email at mwo_singapore@dmw.gov.ph and kindly include the information you would like to correct and include documentary proof such as passport or verified contract.
Why are there no available slots for OEC? – Upon verification of your contract, your OEC particulars will also automatically be updated from your ERegistration account, provided that you have a previous record with POEA/ DMW. If you wish to update your employment details, please book an appointment for Contract Verification.
If you don’t have a record with POEA/ DMW yet, MWO Singapore will only verify your employment contract and your OEC should be acquired at the nearest POEA/ DMW office in the Philippines.
I have already submitted my documents for Contact Verification but my OEC particulars are not yet updated in the system. How do I update it? – If you have a previous record with POEA/ DMW, you may send a copy of your verified contract to this email address: mwosg2023@gmail.com for us to encode your details online. However, if you don’t have a previous record with POEA/ DMW yet, our office will only verify your employment contract and your OEC should be acquired at the nearest DMW/ POEA office in the Philippines upon return to the country.
I am an employer and I want to directly hire a domestic worker from the Philippines. What are the requirements needed at the Embassy? – There is a ban on direct hiring of domestic workers. For more information, you may refer to this website Direct Hiring of Domestic Worker
To legally process the deployment of domestic workers, you would need to coordinate with a duly licensed and accredited agency in Singapore.
OFW PASS
Why is my OFW Pass RED even though I have a valid contract(open-ended contract)? – Kindly take note that the OFW Pass is under maintenance. If you’re going back to the Philippines soon, kindly generate an OEC using this portal onlineservices.dmw.gov.ph
I recently had my contract verified, why is my app still showing red and not updated? –
Please email a copy of your recently verified contract to mwosg2023@gmail.com to update your OFW Pass details.
What is the visa requirement? – This refers to your MOM issued Work Pass (Work Permit, SPass, EPass, PEP, etc) Kindly login to your account in onlineservices.dmw.gov.ph and go to “My Profile”. Look for “Identification” and add the details of your working visa specifically the FIN Number, Issue date, and Expiry date.
How will I know my OFW Pass login details? – You need to use the same login details in your ERegistration account. If you don’t have an account yet, you may register to this portal: onlineservices.dmw.gov.ph